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What information is collected and stored?
We collect and store information that you enter into handvaerk.com or that you provide to our Customer Care Team. For example, when you open an account or place an order, we collect and store some or all of the information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications from handvaerk.com.
We collect and store certain other information automatically whenever you interact with handvaerk.com. For example, we collect your IP address, browser information and reference site domain name every time you visit handvaerk.com. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the customer service experience at handvaerk.com.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.
Do we collect information from children?
No; handvaerk.com is a general audience website and is not directed for use by children. We do not intend to collect personal information from anyone who is under the age of 13. If you are under the age of 13, you should not provide any personal information to us and you should use handvaerk.com only with the involvement of a parent or guardian.
Do we share information?
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of håndværk and handvaerk.com or any of our respective affiliates, business partners, customers or others.
We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited handvaerk.com during a specific time period or purchased a specific product through handvaerk.com. This information generally is shared in an aggregated form.
What steps are taken to keep information secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect.
If you place an order through handvaerk.com, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Care Team.
What happens when a visitor to handvaerk.com links to or from another web site?
What about online surveys?