We currently ship to over 150 countries from Southampton, New York. We offer FREE shipping and returns/exchanges in the U.S. via Ground Service; average transit to the Northeast is one day. We also offer FREE international shipping to over 150 countries on orders with a value above USD 150; and, we charge a low fee of USD 25 on all orders with values below USD 150. We ship all international orders via FedEx Priority --- delivery time to Europe is usually 2 days and about 3 days to the rest of the world. See details below.
We offer FREE UPS Ground Shipping in the US (including Hawaii and Alaska), and FREE returns in the US; regardless of the selected shipping option, we include a prepaid UPS return label with each order.
Our current shipping options within the US include:
- UPS Ground (1 to 5 Business Days) - Free;
- UPS 2nd Day Air (2 Business Days) - USD 20.00 flat fee per package shipped; and
- UPS Next Day Air – a cost estimator can be found within your shopping bag.
The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York).
It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.
International (outside U.S.)
We offer FREE international shipping on all orders with a value above USD 150 and we charge a non-refundable flat rate fee of USD 25.00 (per order) on all orders with a value below USD 150.00.
Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.
It usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Duty and Taxes - the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
At check out, we will ad only the shipping cost to your order, if any. No custom fees, taxes, brokerage fees, or any other fees or cost associated with international deliveries are included in your order (invoice); if assessed by your country at the time of delivery, these fees and taxes will be collected by Fedex (or the carrier), and are your sole responsibility.
Returns - the recipient will be fully responsible for all shipping charges and documentation needed to return the product. Please allow up to 2 weeks for a refund to be processed from the day we receive your return package.
Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer.
Refusals - If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.