Spring Refresh Sale | 30% Discount Entire Site with Code: SPRING17 | Free Shipping & Returns on All U.S. Orders | Free Global Shipping on Orders > USD 150

Frequently asked questions

Shipping Questions
  • When will my order be shipped?

    On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.

    For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

  • How long does delivery take?

    Domestic (U.S.)

    The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2nd Day Air, and UPS Next Day Air.

    UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.

    If you decide to pay for UPS 2nd Day Air  (2 Business Days) - USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.

    If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.  

    It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.

    International (outside the U.S.)

    Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.

    For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

    Once we dispatch your order, we will send you an email with the tracking information.

  • What are your shipping fees?

    Domestic (U.S.)

    We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process. 

    Our current shipping options within the US include:

    UPS Ground (1 to 5 Business Days) – Free.
    UPS 2nd Day Air  (2 Business Days) – USD 20.00 (per package shipped).
    UPS Next Day Air –  a cost estimator can be found within your shopping bag.

    International (outside of U.S.)

    We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and,  Packages are sent via FedEx International Priority.

    Duty and Taxes - the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
     
    Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
  • What countries do you ship to?

    We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.

  • Do you ship to PO Boxes?

    We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.

  • Can I change my shipping address once my order has been dispatched?
    • We are unable to redirect an order to a different address once it has left our warehouse.
    • Be sure to provide a suitable shipping address for the specified delivery times.
  • Is my package insured?
    • All items are insured against theft and accidental damage while in transit from us to the shipping address.
    • Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
    • If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
  • How will I know when my order has shipped?

    Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.

Return & Exchange Questions
  • What is your return and exchange policy?

    It is very important to us that you are completely satisfied with your purchase. If you need to return or exchange an item, we will gladly accept unused, unwashed, unaltered merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date.

    We only allow returns and exchanges purchased from handvaerk.com. Items must be returned with all tags attached, in their original shipping carton or similar protective carton.

    We reserve the right to refuse returns for items that do not meet hygiene and health regulations or are no longer sellable for other reasons.

    Please note that for hygienic and health regulations, all underwear is Final Sale and cannot be returned.

    Domestic (U.S.)

    For domestic orders, exchanges can only be made for the same style item in a different size; base on stock availability. If you wish to exchange your item for a different product, you must process a return for the original item and purchase the new item separately.

    If you opted for paid expedited shipping with your order, please note that the shipping charges you incurred will be refunded if the wrong item was sent or the item sent was defective. If an exchange is needed for a different size, you will not be charged for shipping on your exchange.

    Once processed, a refund will be issued to the original form of payment within 5 to 7 business days.

    International (outside of U.S.)

    The recipient will be fully responsible for all shipping charges and documentation needed to return the product.

    Exchanges are not allowed on international orders (outside of the U.S.); if you wish to exchange a product, please process a return and place a new order.

    Please allow up to 2 weeks for a refund to be processed from the day we receive your return package.

    Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.

    Refusals - If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.

    Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.

  • How do I return my handvaerk.com order?

    Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements.

    Domestic (U.S.)

    All returns are free as long as you use the prepaid UPS return label enclosed with your order. Included in your package you will find: the purchase invoice, a return form, and our prepaid UPS return shipping label.

    To make a return or exchange, please follow the instructions below: 

    • Complete the bottom portion of the return form and include the form in your return package.
    • Return merchandise in its original condition, including all attached tags and packaging.
    • Securely pack and seal the return merchandise, the invoice, and the return form in an appropriate shipping box.
    • Affix our prepaid UPS return label to the shipping box and drop it off at any UPS pick-up location.
    • Keep the tracking number from the prepaid UPS return label to track the status of your return package.
    • You will be notified via email once the return transaction has taken place.

    If you misplaced the free UPS return label or if you have any questions about our return process, emails us with your request at customercare@handvaerk.com; include your order number in the email. You can also contact our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.

    International returns (outside U.S.)

    The recipient will be fully responsible for all shipping charges and documentation needed to return the product.

    Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.

    Refusals - If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.
     
    You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.
     
    Please ship returns to:

    50 Hill Street, Suite 327 | Southampton, NY. 11968 | U.S.A.

  • How do I return a gift purchased from handvaerk.com?

    Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements. All returns are free as long as you use the prepaid UPS return label enclosed with your order. Included in your package you will find: the purchase invoice, a return form, and our prepaid UPS return shipping label.

    To make a return or exchange, please follow the instructions below: 

    • Complete the bottom portion of the return form and include the form in your return package.
    • Return merchandise in its original condition, including all attached tags and packaging.
    • Securely pack and seal the return merchandise, the invoice, and the return form in an appropriate shipping box.
    • Affix our prepaid UPS return label to the shipping box and drop it off at any UPS pick-up location.
    • Keep the tracking number from the prepaid UPS return label to track the status of your return package.
    • You will be notified via email once the return transaction has taken place.

    If you misplaced the free UPS return label or if you have any questions about our return process, emails us with your request at customercare@handvaerk.com; include your order number in the email. You can also contact our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.

    International returns (outside U.S.)

    The recipient will be fully responsible for all shipping charges and documentation needed to return the product.

    Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded. 

    You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.
     
    Please ship returns to:

    50 Hill Street, Suite 327 | Southampton, NY. 11968 | U.S.A.

  • How will I know when håndværk has received my return package?

    Please review our Return and Exchange Policy prior to returning any items. 

    As soon as we receive your return package, we will send you an email notification. Please note that this email will be sent to the email address specified on the original order.

    Also, keep the tracking number provided by the carrier, which will allow you to track the status of your return package until it arrives at our warehouse.

  • How do I find a UPS drop off location?

    To find the nearest UPS drop off location, please click here.

    Only applicable to U.S. orders.

  • What if I don't have my prepaid return label or the return form?

    To request a prepaid return label or our return form, please emails us at customercare@handvaerk.com with your request and order number, or call our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.

    Only applicable to U.S. orders.

Placing Order Questions
  • How do I place an order?

    You can place an order online or by contacting our Customer Service team by telephone.

    • For instructions on how to place an online order, please refer to the next question.
    • To place an order by telephone, call us toll free at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
  • How to place an online order?
    • The online shopping experience at handvaerk.com is designed to begin at a category page, i.e., the men or women landing page.
    • On the top navigation bar, click “men” or “women”.
    • You will be directed to a page displaying all available products for that category.
    • Once there, click the image of the product that interests you, and you will be directed to a product specific page containing additional images and detailed product information.
    • To place the product in your shopping cart, you must first choose a color, the size, and the quantity that you wish to purchase.
    • Once you have made the above selections, you can click the “add to bag” button.
    • You will be able to view the content of your bag, and have the option to continue shopping or proceed to checkout.
    • At anytime during your shopping experience, to view or manage the content of your shopping bag, you can just click the “my bag” link on the top right of your screen.
    • Once you are done shopping, you can proceed to checkout from the “my bag” page.
    • Once you have started the checkout process, simple follow the instructions to provide the required billing and shipping information.
    • Once you have provided all the required information, you will have the ability to review the items in your order prior to placing the order.
    • To place your order simple click the “place order” button at the end of the checkout process.
    • Your order will not be received until you click this button.
    • Once your order is submitted, a confirmation page will appear with your order number and you will also receive an order confirmation email from our Customer Care team.
  • Having problems placing an online order?
    • Make sure that you are providing all the required information in the checkout process.
    • Also, check to make sure the billing information you are providing is the same as it appears on your credit card statement.
    • If you continue to experience problems placing an online order, please contact our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
  • How do I make sure my order was processed successfully?
    • Once you have successfully placed an order, you will see an order confirmation page titled: “your order has been received”. You will also be able to see your order number on this page.
    • If you do not see the confirmation page after submitting your order, your order has not been placed.
    • Additionally, you will receive an order confirmation email from our Customer Care team with your order number and order details.
  • Is sales tax applied to my order?

    Domestic (U.S.)

    The current default rule throughout the United States is that retailers must collect sales tax on Internet sales from customers in those states where the retailer or business has a “physical presence.” Our physical presence is in the state of New York, therefore, the corresponding sales tax is applied to all orders that ship to addresses within New York.

    International (outside U.S.)

    Duty and Taxes - the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
     
    Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country). 
     
    At check out, we will ad only the shipping cost to your order, if any. No custom fees, taxes, brokerage fees, or any other fees or cost associated with international deliveries are included in your order (invoice); if assessed by your country at the time of delivery, these fees and taxes will be collected by Fedex (or the carrier), and are your sole responsibility. 
  • How do I check the status of my order?
    • You can check the status of your order by login into your account and viewing the "My Orders" section in your dashboard.
    • We will keep you informed on the status of your order via email. For example, once you place an order, we will send you an email confirming the order. Also, once we ship your order, we will send you another email informing you that your order has shipped.
    • Your shipping confirmation email will include the tracking number for your package and the carrier information.
    • Please note that it may take sometime after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
    • You can also emails us at customercare@handvaerk.com, include your order number in the email, or call our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
  • Is it safe to use my credit card to place an online order?
    • Your personal online security is very important to us.
    • To process online payments, we work with Chase Paymentech, the payment processing business of JPMorgan Chase & Co., and Autorize.Net, a secure gateway that encrypts your credit card and personal information.
    • All orders are processed through our secure checkout system and we have internal checks and balances to make sure that all of your personal information is kept safe.
    • Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
    • If you would prefer to place your order by telephone, simply call our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
  • When will my payment be deducted?
    • Your card will only be charged once we ship your order.
    • In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and we will only charge your credit card for the value of the items in stock at the time of shipment.
  • How to cancel an order?
    • If you would like to cancel or change your order, call our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
    • We will do everything we can to accommodate your request. However, our order-fulfillment system is designed to get orders out quickly and efficiently.
    • We cannot change or cancel an order once it has entered our shipping process, and thus you will have to process a return once you receive you package.
  • What form of payment can I use?

    We process our payments through a secure gateway provided by JPMorgan Chase. We accept all major credit and debit cards — Visa®, MasterCard®, Discover® and American Express®.

    We charge the credit card once the items in the order ship.

  • How do I reorder my favorites?
    • You must have an account at handvaerk.com; login to your account.
    • From the “my dashboard” page, click view all orders on the top right of the orders summary table, or click “my orders” on the left of the page.
    • You will be directed to a page showing your order history.
    • Either click reorder from the summary table or click “view order” to see details of a specific order, from where you will also able to reorder.
    • Once you click reorder, you will be directed to you shopping bag to follow our standard check out process or continue shopping to add additional items to your bag prior to check out. 
  • Can I send an item as a gift to someone at another address?

    Yes, but one order cannot contain multiple delivery addresses so you will have to complete a separate order for another delivery address.

  • Do you offer gift certificates?

    Yes. Our electronic gift certificates are sent via e-mail to any individual with a valid e-mail address. The recipient of an electronic gift certificate will receive an email with a gift certificate code redeemable online.

    You can purchase a gift certificate on handvaerk.com.

  • Need to redeem a Gift Card?
    • Shop on handvaerk.com and select items you wish to purchase. 
    • When you're done shopping, proceed to the checkout. 
    • Enter your Gift Card code on the Payment section. 
    • Click "Apply" and complete the rest of the checkout process.
Account Management Questions
  • What do I do if I forgot my account password?

    If you have forgotten the password to your handvaerk.com account, follow the instructions below:

    • Click "login" on the top left corner of our home page or click the “log in” link found in the bottom navigation bar under  the "account" section.
    • You will be re directed to our "login or create an account" page.
    • Under the "Registered Customers" section, click the "forgot your password?" link, which is placed below the "Registered Customers" heading, on the left.
    • You will be prompted to enter the email address used to create your account and then you must click the "submit" button on the right of the screen.
    • An email from our Customer Care team will be sent to the specified email account with a link that will enable you to reset your password.
  • Why should I open an account?

    Register with us and you will be able to enjoy the following benefits: 

    • Track your orders, review past purchases, and easily re-order your favorites.
    • Gain access to your Wishlist.
    • Be notified when new stock arrives.
    • Save your details for faster shopping.
    • Manage your account details and email preferences.

    You can also join our mailing list to be notified of new items, special offers, and events.

    Of course, you can still place an order with us as a guest without opening an account.

  • How do I subscribe or unsubscribe to håndværk’s newsletter emails?

    To subscribe, simply write your email address under the "newsletter" header place on the bottom right in every page of our website, then simple click the forward arrow. Also, if you are registered for an account, you can subscribe from your dashboard.

    Each one of our newsletter emails gives you the option to unsubscribe at anytime. To unsubscribe, click the unsubscribe link found at the bottom of the email. If you have a handvaerk.com account, you may also unsubscribe by loggin into your account and editing your email preferences.

  • How do I create and share a Wishlist?

    To be able to create your Wishlist, you must first have an account with handvaerk.com.  

    When viewing a product that you would like to add to your Wishlist, click the “add to wishlist” link below the “add to bag” button at the bottom right of the product page.

    To share your Wishlist via email, click the grey “share wishlist” button on your Wishlist page. You will be prompted to input the email address of the person(s) you want to share your Wishlist with, and you will also have the ability to type a message to be sent along your Wishlist.

  • How do I view my Wishlist?
    • In order to view your Wishlist, you must be logged in to your account.
    • Once logged in, you can access your Wishlist from your account dashboard.
  • How do I review my recently placed order?

    In order to view your recently placed orders, you must have an account with handvaerk.com. Simply login to your account, and under the “my dashboard” section, you will be able to review past orders.

  • Is my personal information kept private?
    • Be assured that your personal information will always be kept private and confidential.
    • To register, we will need to know your name, mailing address and email address.
    • When processing your order, we require your billing address, shipping address, telephone number, credit card number and expiration date.
    • For further detail, please read our Privacy Policy.
Other Questions
  • How do your clothes fit?
    • Our clothes are designed to have a well-fitted, tailored feel, rather then a baggy, or loose fit.
    • If you are between sizes, unsure about what size to get, or craving a more relaxed look, we recommend that you order the larger size.
    • In order to ensure the proper fit and avoid time consuming exchanges, we highly recommend that you invest a few minutes to review our size guide.
    • Please refer to our size guide page for additional information and details.  This page can be found on the bottom navigation bar, under the customer care section. 
  • How do I know if an item is in stock?
    • All items are in stock unless “out of stock” is displayed. Please be aware that even if an item is in your shopping bag, another customer can still buy it; thus, your purchase of an item is not confirmed until you have completed the check out process.
    • If the product you want to buy is out of stock, add it to your Wishlist and we will inform you when it is back in stock.
  • What is your privacy policy?
    • We will never share your e-mail address or personal information with any third parties.
    • Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.
    • Please refer to our Privacy Policy for additional details.
    • A link to our Privacy Policy can be found in the bottom navigation toolbar, under the policies section. 
  • Is my personal and credit card information safe on your website?

    Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. To process online payments, we work with the payment processing business of JPMorgan Chase & Co., Paymentech, and Authorize.Net, which is a secure gateway that encrypts your credit card and personal information.

  • What are cookies?

    A cookie is a piece of information that is stored on your computer's hard drive by your web browser. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping experience. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

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Subscribers will receive a coupon code for 20% off their first order.

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newsletter sign up

Sign up to receive the latest håndværk updates on new collections, exclusive promotions and news.

Subscribers will receive a coupon code for 20% off their first order.