Shipping and Returns
We currently ship to the following countries:
North America: Canada, United States.
Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Latin America: Argentina, Brazil, Chile, Mexico, Peru, Uruguay.
Asia/Pacific: Australia, China, Hong Kong, India, Japan, Macao SAR China, New Zealand, Philippines, Singapore, South Korea, Taiwan.
Middle East: Qatar, Kuwait, Saudi Arabia, UAE.
We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.
We ship from Southampton, NY. Our current shipping options within the US include:
UPS Ground (1 to 5 Business Days depending on your location) – Free.
UPS 2nd Day Air (2 Business Days) – USD 25.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.
We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150. We ship via FedEx International Priority or DHL Express.
Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx or DHL will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
It is very important to us that you are completely satisfied with your purchase. If you need to return or exchange an item, we will gladly accept unused, unwashed, unaltered merchandise in saleable condition with original tags attached for a full refund or exchange within 30 days of the invoice date.
We reserve the right to refuse returns for items that do not meet hygiene and health regulations or are no longer sellable for other reasons. Please note that for hygienic and health regulations, all underwear is Final Sale and cannot be returned. Intimate garments (underwear) cannot be returned.
Sale Items 40% discount or above cannot be returned; these are Final Sale Items.
Items must be returned with all tags attached, in their original shipping carton or similar protective carton.
Domestic (U.S.) Return Instructions
Please note that we reserve the right to deny refund or exchange if the merchandise does not meet the Return Policy requirements. All returns are free as long as you use the prepaid UPS return label enclosed with your order.
Exchanges can only be made for the same style item in a different size; based on stock availability. If you wish to exchange your item for a different product, you must process a return for the original item and purchase the new item separately.
If you opted for paid, expedited shipping with your order, please note that the shipping charges you incurred will be refunded if the wrong item was sent or the item sent was defective. If an exchange is needed for a different size, you will not be charged for shipping on your exchange. Once processed, a refund will be issued to the original form of payment within 5 to 7 business days.
Included in your package you will find: the purchase invoice, a return form, and our prepaid return label.
To make a return or exchange, please follow the instructions below:
- Complete the bottom portion of the return form and include the form in your return package.
- Return merchandise in its original condition, including all attached tags and packaging.
- Securely pack and seal the return merchandise, the invoice, and the return form in an appropriate shipping box.
- Affix our prepaid return label to the shipping box and drop it off at any approved (UPS or FedEx – depending on the label) pick-up location or schedule a pick-up.
- Keep the tracking number from the prepaid return label to track the status of your return package.
- You will be notified via email once the return transaction has taken place.
- If you misplaced the free return label or if you have any questions about our return process, email us with your request at firstname.lastname@example.org; include your order number in the email. You can also contact our Customer Care team at 855 215 9023; we are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
International Returns (Outside of U.S.)
The recipient will be fully responsible for all shipping charges and documentation needed to return the product.
Exchanges are not allowed on international orders (outside of the U.S.); if you wish to exchange a product, please process a return and place a new order.
Please allow up to 1 week for a refund to be processed from the day we receive your return package.
Any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, only the purchase price will be refunded. Any costs, duties, fees, or taxes cannot be refunded.
Refusals – If the recipient (the party ordering the goods) refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.
You must return all merchandise in its original condition, including all attached tags and packaging. Securely pack and seal the return merchandise in an appropriate shipping box.
Please ship returns to:
26 Hill Street, Suite 327
Southampton, NY. 11968
Please note that shipping charges incurred from online orders will be refunded if the wrong item was sent or the item sent was discovered defective.