Contact Us.
Thank you for your interest in håndværk. Our goal is to proactively provide the information that you might need.
Orders and General Enquiries
We will keep you posted on your order status via email. For example, if you place an order, you will receive an order confirmation email with your order details, and when we ship your order, we will send you another email informing you that your order has shipped, including information to track your package.
If you don’t find a satisfactory answer to your questions on our information page, or if you need further assistance, please contact Customer Care by completing the form on this page or via email at customercare@handvaerk.com.
Our policy is to reply to all emails sent to Customer Care within 24 hours. We usually respond to emails within a couple of hours if we receive the email during our regular business hours.
To speak directly to Customer Care you can call us toll free at 855 215 9023
We are available Monday through Friday, 9AM to 5PM EST, excluding holidays.
Wholesale Enquiries
Email us at wholesale@handvaerk.com to learn more about becoming a håndværk stockist.
Press Enquiries
Please direct all press enquiries to press@handvaerk.com
Contact
Frequently Asked Questions.
Shipping Questions
On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Once your order has shipped, you will receive a Shipment Confirmation email including your tracking information.
Domestic (U.S.)
The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2nd Day Air, and UPS Next Day Air.
UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day from our shipping location in Southampton, NY.
If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.
If you choose the UPS Next Day Air option (market rate), you will typically receive your package the following business day from the day we ship.
It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch your order.
International (outside the U.S.)
Packages are sent via FedEx International Priority or DHL Express. Shipment transit time with these services is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; transit time to major cities in Europe is usually two business days.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Once we dispatch your order, we will send you an email with the tracking information.
Domestic (U.S.)
We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.
We ship from Southampton, NY. Our current shipping options within the US include:
UPS Ground (1 to 5 Business Days depending on your location) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.
International (outside of U.S.)
We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150. We ship via FedEx International Priority or DHL Express.
Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx or DHL will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
We currently ship to the following countries:
North America: Canada, United States.
Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Latin America: Argentina, Brazil, Chile, Mexico, Peru, Uruguay.
Asia/Pacific: Australia, China, Hong Kong, India, Japan, Macao SAR China, New Zealand, Philippines, Singapore, South Korea, Taiwan.
Middle East: Kuwait, Saudi Arabia, UAE.
We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.
- We are unable to redirect an order to a different address once it has left our warehouse.
- Be sure to provide a suitable shipping address for the specified delivery times.
- All items are insured against theft and accidental damage while in transit from us to the shipping address.
- Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
- If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Once your order has shipped, we will send you a Shipment Confirmation email. This confirmation email will also provide you the tracking information.
Return & Exchange Questions
On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Domestic (U.S.)
The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2nd Day Air, and UPS Next Day Air.
UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.
If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.
If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.
It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.
International (outside the U.S.)
Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Once we dispatch your order, we will send you an email with the tracking information.
Domestic (U.S.)
We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.
Our current shipping options within the US include:
UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.
International (outside of U.S.)
We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.
Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.
We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.
- We are unable to redirect an order to a different address once it has left our warehouse.
- Be sure to provide a suitable shipping address for the specified delivery times.
- All items are insured against theft and accidental damage while in transit from us to the shipping address.
- Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
- If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.
Account Management Questions
On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Domestic (U.S.)
The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2nd Day Air, and UPS Next Day Air.
UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.
If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.
If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.
It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.
International (outside the U.S.)
Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Once we dispatch your order, we will send you an email with the tracking information.
Domestic (U.S.)
We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.
Our current shipping options within the US include:
UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.
International (outside of U.S.)
We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.
Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.
We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.
- We are unable to redirect an order to a different address once it has left our warehouse.
- Be sure to provide a suitable shipping address for the specified delivery times.
- All items are insured against theft and accidental damage while in transit from us to the shipping address.
- Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
- If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.
Other Questions
On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Domestic (U.S.)
The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2nd Day Air, and UPS Next Day Air.
UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.
If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.
If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.
It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.
International (outside the U.S.)
Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.
For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.
Once we dispatch your order, we will send you an email with the tracking information.
Domestic (U.S.)
We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.
Our current shipping options within the US include:
UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.
International (outside of U.S.)
We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.
Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.
Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).
We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.
We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.
- We are unable to redirect an order to a different address once it has left our warehouse.
- Be sure to provide a suitable shipping address for the specified delivery times.
- All items are insured against theft and accidental damage while in transit from us to the shipping address.
- Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
- If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.