Contact Us.

Thank you for your interest in håndværk. Our goal is to proactively provide the information that you might need. A good place to start is our Information Page.

Orders and General Enquiries

We will keep you posted on your order status via email. For example, if you place an order, you will receive an order confirmation email with your order details, and when we ship your order, we will send you another email informing you that your order has shipped, including information to track your package.

If you don’t find a satisfactory answer to your questions on our information page, or if you need further assistance, please contact Customer Care by completing the form on this page or via email at customercare@handvaerk.com.

Our policy is to reply to all emails sent to Customer Care within 24 hours. We usually respond to emails within a couple of hours if we receive the email during our regular business hours.

To speak directly to Customer Care you can call us toll free at 855 215 9023
We are available Monday through Friday, 9AM to 5PM EST, excluding holidays.

Wholesale Enquiries

Email us at wholesale@handvaerk.com to learn more about becoming a håndværk stockist.

Press Enquiries

Please direct all press enquiries to Andrew Churchill, Anchor Communication: andrew@anchorcommunication.com

Contact

Size Guide.

Men’s Body Measurements in Inches

	S	M	L	XL	XXL	+/-
Length	27¼	28¼	29¼	30¼	31¼	¼
Across Shoulder	17½	18½	19½	20½	21½	½
Chest	19¾	20¾	22	23¼	24½	1
Long Sleeve Length	26¼	26½	27	27½	28	½
True Waist	28-31	32-34	35-37	38-40	41-44	½

Women’s Body Measurements in Inches

	XS	S	M	L	XL	+/-
Length	27¼	28¼	29¼	30¼	31¼	¼
Across shoulder	17½	18½	19½	20½	21½	½
Bust/Chest	18½	19½	20½	21½	22½	½
Long Sleeve Length	25¾	26	26¼	26½	26¾	½
True Waist	21-23	23-25	25-28	28-31	31-34	½
Hips	32-34	34-36	36-39	39-41	41-44	½

Where to Take Measurements

SHOULDER Measure from edge of shoulder to opposite shoulder.
BUST/CHEST Measure around the fullest part of your chest, making sure the tape goes over shoulder blades.
WAIST Measure where the tape falls at the narrowest part of your waistline.
HIP Measure at the fullest part of your hips, making sure the tape doesn’t fall below the buttocks.
SLEEVE LENGTH Measure from the top of your shoulder to your wrist.

Frequently Asked Questions.

Shipping Questions

When will my order be shipped?

On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

How long does delivery take?

Domestic (U.S.)

The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2^nd Day Air, and UPS Next Day Air.

UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.

If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.

If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.

It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.

International (outside the U.S.)

Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

Once we dispatch your order, we will send you an email with the tracking information.

What are your shipping fees?

Domestic (U.S.)

We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.

Our current shipping options within the US include:

UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.

International (outside of U.S.)

We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.

Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.

Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).

What countries do you ship to?

We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.

Do you ship to PO Boxes?

We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.

Can I change my shipping address once my order has been dispatched?

We are unable to redirect an order to a different address once it has left our warehouse.
Be sure to provide a suitable shipping address for the specified delivery times.

Is my package insured?

All items are insured against theft and accidental damage while in transit from us to the shipping address.
Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

How will I know when my order has shipped?

Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.

Return & Exchange Questions

When will my order be shipped?

On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

How long does delivery take?

Domestic (U.S.)

The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2^nd Day Air, and UPS Next Day Air.

UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.

If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.

If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.

It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.

International (outside the U.S.)

Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

Once we dispatch your order, we will send you an email with the tracking information.

What are your shipping fees?

Domestic (U.S.)

We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.

Our current shipping options within the US include:

UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.

International (outside of U.S.)

We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.

Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.

Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).

What countries do you ship to?

We currently ship to over 150 countries; handvaerk.com uses FedEx for international shipping (outside the U.S.) and UPS domestically.

Do you ship to PO Boxes?

We do not ship to PO Boxes. Our shipping provider does not allow packages to be delivered to PO Boxes.

Can I change my shipping address once my order has been dispatched?

We are unable to redirect an order to a different address once it has left our warehouse.
Be sure to provide a suitable shipping address for the specified delivery times.

Is my package insured?

All items are insured against theft and accidental damage while in transit from us to the shipping address.
Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

How will I know when my order has shipped?

Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.

Account Management Questions

When will my order be shipped?

On domestic (U.S.) orders, it usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take up to 48 hours before we can dispatch the order.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

How long does delivery take?

Domestic (U.S.)

The delivery time depends on the shipping service you choose and your distance from where we ship (Southampton, New York). We currently offer 3 shipping options: UPS Ground (free), UPS 2^nd Day Air, and UPS Next Day Air.

UPS Ground delivery service could take anywhere from 1 to 5 business days, depending on the specified shipping address. For example, UPS Ground delivery to the Northeast usually has a transit time of one day.

If you decide to pay for UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package), your package will arrive no later then the second business day from the day it is dispatched from our warehouse.

If you choose the UPS Next Day Air option (market rate), you will typically receive your package by 10:30 a.m. the following business day from the day we ship.

It usually takes about 24 hours from when the order is placed for it to ship. When we experience increased sales volumes, typically around the holiday season, it may take us up to 48 hours before we can dispatch an order.

International (outside the U.S.)

Packages are sent via FedEx International Priority. Delivery time with this service is typically 1 to 3 business days (from the day we ship). Transit time to Canada, Mexico and the Caribbean is typically 1 business day; packages to major cities in Europe are estimated to arrive by 10:30 am in two business days.

For international orders (outside of the U.S.), it usually takes us 48 hours from when the order is placed for it to ship as we need to verify payment information on all orders before shipment. When we experience increased volumes, typically around the holiday season or during a promotion, it may take us up to 4 business days to dispatch an order.

Once we dispatch your order, we will send you an email with the tracking information.

What are your shipping fees?

Domestic (U.S.)

We offer FREE UPS Ground shipping and FREE returns on all US orders (including Hawaii and Alaska). When placing your order, simply select your preferred delivery option on the shipping page during the checkout process.

Our current shipping options within the US include:

UPS Ground (1 to 5 Business Days) – Free.
UPS 2nd Day Air (2 Business Days) – USD 20.00 (per package shipped).
UPS Next Day Air – a cost estimator can be found within your shopping bag.

International (outside of U.S.)

We currently ship to over 150 countries. We offer FREE international shipping on all orders with a value above USD 150, and we charge a non-refundable flat rate fee of USD 25 (per order) on all orders with a value below USD 150; and, Packages are sent via FedEx International Priority.

Duty and Taxes – the customer (the party ordering the goods) is fully responsible for all custom fees, including taxes (such as VAT), brokerage fees, and any other fees assessed by your country at the border prior to delivery. FedEx (or the carrier) will collect these charges at the time of delivery.

Product prices listed on handvaerk.com do not include any custom fees, taxes (such as VAT), brokerage fees, or any other fees or costs associated with international deliveries (as these costs differ by country).

We are unable to redirect an order to a different address once it has left our warehouse.
Be sure to provide a suitable shipping address for the specified delivery times.

Is my package insured?

All items are insured against theft and accidental damage while in transit from us to the shipping address.
Once your items have been delivered to the specified shipping address, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

How will I know when my order has shipped?

Once your order has shipped, we will send you an email confirming the shipment. This confirmation email will also provide you the package tracking information.